Refund Policy

Service is important to us, and we want to ensure you have the best possible shopping experience. As a result, we handle refunds on a case-by-case basis to cater to the unique needs of our customers. 
 
When you email us by using the contact forum or emailing people@nutrastatfiber.com, know that one of our friendly team members will review your situation and work with you directly to provide the best possible solution. 

Compromised Products:

If your order arrives and is damaged, expired, defective, or otherwise compromised, we will endeavor to replace that product as quickly as possible. In the unlikely event this occurs, please take a photo of the compromised product / packaging materials and contact us as soon as possible. 

Delayed Deliveries:

We are not able to provide refunds for delayed deliveries, nor can we provide refunds for products that have not yet been delivered. If you have not received your product, tracking link, or have any concerns about your shipment, please contact us.

Refunds:

If you are eligible for a refund, we will issue it to the original payment method used for your order. Please note that refunds can take up to 14 days to be finalized.