Refund Policy

Customer service is important to us and we want you to have a good shopping experience! 

If, for whatever reason, you would like to return your purchase, please reach out to us by filling in the Contact Us form or by sending an email to sunnyboyfoodsltd@gmail.com. Please contact us within 30 days of delivery date and we gladly accept returns for unopened packages in sellable conditions. Shipping fees are non-refundable. To complete your return, we require a receipt or proof of purchase. 

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Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sunnyboyfoodsltd@gmail.com. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sunnyboyfoodsltd@gmail.com and send your item to: 250 9411 63 Ave, Edmonton, Alberta, T6E0G2.  

Shipping 
To return your product, you should mail your product to:

Sunny Boy Foods, 250 9411 63 Ave, Edmonton, Alberta, T6E0G2.  
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

For any further questions regarding shipping, returns, or refunds, please visit the contact us page.